Refund and Returns Policy

At Shoppers Route Ltd, customer satisfaction is important to us.

1. Return Eligibility

Customers may request a return within 14 days of receiving the product if:

• The item is damaged
• The wrong item was delivered
• The product is defective

Returned items must be unused and in original packaging.

2. Non-Returnable Items

We do not accept returns for:

• Used or worn items
• Products damaged by customer misuse
• Final sale or clearance items

3. Refund Process

Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

4. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error.

5. Exchanges

We may replace defective or damaged products depending on availability.

6. Order Cancellation

Orders may only be canceled before shipment. Once shipped, cancellation requests cannot be guaranteed.

7. Contact Information

For return and refund assistance, contact:

Shoppers Route Ltd
Phone: +44 7723824663
Website: shopperrout.com